Support & Assistance
All ARShades support requests related to the Shopify plugin (configuration, integration, VTO, 3D Viewer, or tracking issues) are managed exclusively through ARShades Studio via the built-in ticketing system.
How to open a support ticket
To request support:
- Log in to ARShades Studio with a valid account.
- Open a new ticket from the Support section.
- Select the ticket type: Integrations and Plugins.
- Provide as much detail as possible (Shopify store, product/variant, theme, steps to reproduce, screenshots, etc.).
Account and access policy
Support tickets can only be opened by users with an active ARShades Studio account associated with the subscription.
If a developer, agency, or external collaborator is working on your Shopify store but does not have access to ARShades Studio, the ticket must be opened by the store owner or by a team member responsible for managing the ARShades subscription.
This approach ensures:
- Clear ownership of support requests.
- Correct association with the active subscription.
- Secure access to project data.
- Efficient, traceable communication between teams.
Note: External collaborators can still participate in the troubleshooting process, but all official support communication is handled through the Studio account holder.
Need help now?
Open a support ticket
Access ARShades Studio, go to the Support section, and create a new ticket selecting Integrations and Plugins.
Check the FAQ
For common questions and integration tips, consult the ARShades FAQ section available in Studio before opening a ticket.