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Version: 1.0.0

Last Update: 16/01/2026

Catalog Sync

Synchronisation is the core process that connects your Shopify products with ARShades' 3D models. This section covers the ongoing management and monitoring of your asset status.

Note: For the initial setup guide, please refer to the Quick Start section.

Managing Sync Status​

The Assets page provides a detailed view of your synchronisation health, allowing you to monitor which products are live with VTO and which are pending.

Assets Management

Maintaining the Catalogue​

To keep your catalogue up to date, you will primarily use the New Sync feature when adding new products or updating SKUs.

When to Sync?​

  • New Products: Whenever you add new items to your Shopify store.
  • Updated SKUs: If you change the SKU, EAN, or UPC codes of existing products.
  • New Models: If you have requested new digitisation from ARShades and received notification of completion.

For a step-by-step guide on running a synchronisation, see New Synchronisation.

Common Issues​

Limit Reached​

If you cannot select more products to sync, you may have reached the Model Limit of your current plan. You can check your limit and usage in the License & Connection section.

Domain Mismatch​

Ensure your current Shopify domain matches the one authorised in your license. If you have changed your primary domain, you may need to update your license key.