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Returns

At the end of the service period — or in case of hardware replacement — the ARShades Mirror Showroom must be returned following the procedure described below.

End of Contract Return​

When the service contract comes to an end:

  1. Spaarkly will organise the pickup — a courier will be scheduled to collect the device from your store.
  2. You will receive advance notice of the pickup date and time window.
  3. The device must be correctly repackaged using the original packaging and ready for collection.
  4. Make sure a designated person is available at the store during the pickup window to hand over the package to the courier.
warning

The device must be made available for pickup within 7 days of the contract expiry date. Delays in return may result in additional charges.

Hardware Replacement Return​

If the Mirror needs to be returned due to a technical issue or hardware malfunction:

  1. Submit a support request to report the issue and request a replacement.
  2. Our team will diagnose the problem remotely and, if necessary, arrange a hardware swap.
  3. A replacement unit will be shipped to your store, and the original device will need to be returned using the same courier.
  4. Follow the same repackaging procedure described below.

Preparing the Mirror for Shipment​

Proper repackaging is essential to avoid damage during transport. Follow these steps:

Step-by-Step Repackaging​

  1. Power off the device completely and disconnect the power cable.
  2. Disconnect the camera from the mirror unit.
  3. Clean the screen gently with a soft dry cloth to remove fingerprints.
  4. Wrap each component separately using the original protective wraps (bubble wrap, foam sheets).
  5. Place the mirror unit in the original foam inserts inside the outer box.
  6. Place the camera, cables, and accessories in their designated compartments or in the accessories box.
  7. Close and seal the box securely with packing tape.

Return Checklist​

Before sealing the box, make sure you have included:

  • Mirror display unit
  • PTZ Camera
  • Stand / Base
  • Power cable
  • Camera cable
  • Any other accessories originally provided
tip

If the original packaging is no longer available, use packaging of equivalent protective quality — sturdy box, foam padding around all components, and adequate cushioning to prevent movement during transport. Contact our support team for guidance if needed.