Returns

At the end of the service period — or in case of hardware replacement — the ARShades Mirror Showroom must be returned following the procedure described below.

End of Contract Return

When the service contract comes to an end:

1. Spaarkly will organise the pickup — a courier will be scheduled to collect the device from your store.
2. You will receive advance notice of the pickup date and time window.
3. The device must be correctly repackaged using the original packaging and ready for collection.
4. Make sure a designated person is available at the store during the pickup window to hand over the package to the courier.

warning

The device must be made available for pickup within 7 days of the contract expiry date. Delays in return may result in additional charges.

Hardware Replacement Return

If the Mirror needs to be returned due to a technical issue or hardware malfunction:

1. Submit a support request to report the issue and request a replacement.
2. Our team will diagnose the problem remotely and, if necessary, arrange a hardware swap.

Preparing the Mirror for Shipment

When preparing the Mirror for return:

• Use the original packaging with which the device was delivered.
• If the original packaging is no longer available, use packaging of equivalent protective quality. Submit a support request for guidance.
• Make sure all components originally provided (mirror unit, camera, cables, accessories) are included in the package.