Support Request
Submit a support request for your Showroom Mirror using the form below. You'll need your Device ID to get started — you can find it in the mirror's Settings screen or on the label on the back of the device.
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Verify your device
Enter the Device ID found in Settings or on the back label.
Service Level Agreement (SLA)
Our support team is committed to resolving issues promptly. Here are our standard service levels:
| Metric | Target |
|---|---|
| Availability | Monday to Friday, 9:00 AM - 6:00 PM |
| First Response | Within 2 business hours from notification |
| Diagnosis | Within 4 business hours |
| Resolution (blocking issues) | Within 12 business hours |
| Resolution (non-blocking issues) | Within 24 business hours |
note
Resolution times for blocking issues exclude cases that require physical hardware repair or device replacement, which may take longer due to logistics.