Troubleshooting
If you experience any issue with your ARShades Mirror Showroom, please submit a support request. The Spaarkly team can diagnose and resolve most issues remotely.
Before Contacting Support
In many cases, a simple restart of the device may resolve temporary issues. If the problem persists after restarting, please contact our support team.
Common Issue Categories
- Power or screen issues — the device does not turn on or the screen is blank.
- Connectivity issues — the device does not connect to WiFi or loses connection.
- Camera issues — the camera feed is not visible or the camera is not detected.
- Audio issues — no sound or incorrect audio behaviour.
- Application issues — the Showroom experience does not launch or behaves unexpectedly.
- Touch issues — the touchscreen does not respond correctly.
- Performance issues — the device is slow or unresponsive.
note
The Mirror works offline for the core user experience. Connectivity issues affect remote support, updates, catalogue sync, and the QR code sharing feature, but customers can still use the try-on and catalogue features.
When reporting an issue, please provide:
- Your Device ID
- A description of the problem
- When the issue started
- Any photos or videos that help illustrate the problem