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Frequently Asked Questions

General​

What is the ARShades Mirror Showroom?​

The ARShades Mirror Showroom is an interactive digital mirror that allows customers to browse eyewear catalogues, try on glasses virtually in real time, and create a personalised showroom with realistic photos of themselves wearing selected models.

Does the customer need to create an account or log in?​

No. The experience is designed for self-service use without any authentication or login. See Usage modes.

What languages are supported?​

The interface and audio prompts support Italian, English, French, Spanish, and German in the standard configuration. Additional languages can be activated upon request.

Experience and Features​

What can the customer do with the Mirror?​

The customer can:

  • Browse digital eyewear catalogues with filters by target, brand, and product type.
  • Try on glasses in real-time virtual try-on (VTO) mode.
  • View products in 3D View mode.
  • Choose size and colour variants.
  • Create a personal Showroom with guided photo acquisition.
  • Build a shortlist of favourites and select colour variants via try-on.
  • Download and share personalised images via QR code.

What is the Personal Showroom?​

The Personal Showroom is a feature where the system captures guided images of the customer’s face and generates a personalised gallery showing the selected eyewear models realistically overlaid. The customer can then download these images via a temporary QR code. See the step-by-step flow in Using ARShades Mirror.

How does the QR code sharing work?​

At the end of the experience, the customer can request their photos. The system generates a temporary QR code that the customer scans with their smartphone to access, download, share, or delete their images.

Privacy and Data​

Are customer photos stored permanently?​

No. Images are managed according to the applicable privacy policy. The customer is informed before photo acquisition, and images are accessible via a temporary QR code. The customer can also delete their images where provided by the active flow.

Does the Mirror collect personal data?​

The Mirror may include an on-device AI module that collects anonymous, aggregate statistical data only — such as estimated gender, estimated age range, and whether the person is wearing glasses. No personal identification is performed.

Hardware and Connectivity​

Does the Mirror work without internet?​

The core experience (catalogue browsing, virtual try-on) works offline. However, an internet connection is required for QR code sharing, remote support, software updates, and catalogue synchronisation.

What hardware does the Mirror require?​

The Mirror runs on a compatible touchscreen device with a high-resolution camera, a mini PTZ camera, hardware capable of 3D rendering and face tracking, and audio output for multilingual prompts. All hardware is provided or validated by Spaarkly.

Support​

How do I get help if something isn’t working?​

See the Troubleshooting guide for common issues, or submit a support request. Standard coverage is on weekdays, Monday to Friday, 9:00 AM – 6:00 PM. Extended 7-day coverage is included in event packages and can be activated for a period in retail (see your contract).

Are software updates automatic?​

Yes. Updates are managed remotely by the Spaarkly team. You will be notified in advance. See Software Updates for details.