Manage Subscriptions
Last Updated: 15/09/2026
A subscription cannot be changed or cancelled from ARShades Studio. The Subscriptions page shows what you have and what you are consuming; changing the terms of a subscription — plan limits, domains, add-ons, termination — is done by ARShades, on request, within what your contract allows.
This page covers the one action the Subscriptions page does offer, and how to ask for everything else.
What You Can Do on a Subscription Card
Each subscription card carries a menu, opened from the three lines at the top right of the card. It holds a single entry:
| Entry | What it opens |
|---|---|
| TIMELINE RENEWALS | The renewal history of that subscription. |
The modal is titled with the name of the subscription followed by Timeline Renewals, and lists the renewals in a table:
| Column | Description |
|---|---|
| Status | The state of that period. |
| Name | The name of the subscription in that period. |
| Type | The subscription type. |
| Start Date | Start of the period, as DD/MM/YYYY. |
| End Date | End of the period, as DD/MM/YYYY. |
| Amount Due On | The date the amount falls due, or N/A when there is none. |
| Total Consumption Due | The consumption charged for that period. |
A subscription that has never been renewed shows No historical data found for this subscription. — it is not an error, only an empty history.
For everything else on the page — the colour bar, the consumption charts, the detail modal — see Active and Expired Subscriptions and Subscription Details and Data Consumption.
Asking for a Change
Requests go through the help menu, the question mark icon in the header of ARShades Studio, at the top right next to the notifications bell. It opens four entries: Help, Tickets, Documentation and Release Notes.
Help opens the support form. It greets you with Need a hand? and states the commitment: the team answers within 24 hours.
| Field | Required | Notes |
|---|---|---|
| Support Type | Yes | One of Customer Support, Bug Report, Technical Issue, Other. |
| Title | Yes | Up to 100 characters. |
| Description | Yes | At least 10 characters. Describe the change you need and the subscription it applies to. |
| Attachments | No | Up to 5 images, image files only, 10 MB each at most. |
Send Request submits it. A confirmation message appears when the request has been sent, and the ARShades team is notified.
Say clearly which subscription you mean and what you want changed — cancellation, a different SKU allowance, an added or removed domain, an add-on to end. The team confirms whether the change is possible under your contract, applies it, and tells you when it is done.
Help sends a support request; Tickets is a separate channel with its own history and replies inside Studio. If you want a conversation you can follow, open a ticket — see Tickets.
Related Pages
- Add Subscriptions — requesting a new subscription rather than changing an existing one.
- Active and Expired Subscriptions — how to read the cards and their colour bar.