Order Products
Last Updated: 15/09/2026
When a model you need does not exist in the ARShades Library yet, you can ask for its 3D asset to be produced. The request goes through a quotation: you submit the SKUs, Spaarkly prices the work, and you accept or reject the quote before anything is modelled.
Where You Order From
The order flow opens from the Order 3D Assets button in the header of the Orders page. There is one other way in: when you check a list of codes from the Library with Search SKUs from a List, the items the analysis marks as orderable can be carried straight into the order dialog, with the selection already filled in.
The dialog itself is titled Bulk Order 3D Assets and runs as a stepper.
Every account in your organisation can order, Admin and Member alike. The only role excluded from ordering is the internal ARShades validation account, which cannot open the dialog at all.
Submitting an Order
The stepper walks through the same sequence whether you start from the Orders page or from the Library.
1. Upload your codes
Prepare a file with the product codes and drop it on the upload area — the dialog accepts drag and drop or a click to browse. If you are unsure about the format, the same step offers Download CSV and Download XLSX example files.
2. Review the products
The analysis returns the products in a table. Only the items it classifies as orderable can be selected; the others stay visible but cannot be picked. Use the checkboxes to select and deselect what you actually want to order.
3. Add the order details
Three fields close the request:
| Field | Required | What it is |
|---|---|---|
| Batch | Yes | A unique identifier for this group of orders. It is what you will recognise the order by in the Orders table, so it has to be unique and it cannot be left empty. |
| Subscription | Yes | The subscription the order is placed against, chosen from a dropdown. |
| Order name | No | An optional label for the order. |
| Reference image | No | An optional image to attach to the request. |
4. Submit
Once submitted, the order appears in the Orders table and the quotation process begins.
Following the Order
The Orders table lists one row per order, with these columns:
| Column | Description |
|---|---|
| Date/Time | The date and time the order was created. |
| Requested by | The profile that submitted it. |
| Batch | The batch identifier you entered — the tooltip describes it as the “Batch identifier for grouped orders”. Orders without one show -. |
| Type | Order Assets for a 3D asset request, Add Assets for products added to a catalogue. |
| Status | Where the order currently stands. |
Order statuses
These are the statuses visible to a client account, with the label as it appears on screen:
| Status | Meaning |
|---|---|
| Batch Created | The batch has been created and the work is being set up. |
| Working - Freezing Time | The order is in the window before production starts. |
| Quote Requested | The request has been submitted and is waiting to be priced. |
| Quote Received | The quote is ready and waiting for your answer. |
| Quote Accepted | You accepted the quote; the order is confirmed. |
| Quote Rejected | You rejected the quote. |
| Assets Delivered | All the variants of the order have been published, and the order is complete. |
The earlier stages of internal processing are filtered out of your view, as are cancelled orders. If an order you submitted is not in the table yet, it is most likely still in one of those stages.
Actions on an Order
Each row carries an Actions menu, the three dots at the end of the row. What it offers depends on the status of that order:
| Action | When it is available |
|---|---|
| Order Details | Always. Opens the full detail of the order, and lets you download a detailed report of the items it contains — SKU, EAN and UPC codes included. |
| Respond to Quote | Only when the order is of type Order Assets and its status is Quote Received. |
| New Ticket | Always. Opens a support ticket on that specific order. |
| Delete Order | Up to and including Quote Received. Once a quote has been accepted, the order can no longer be deleted. |
Deleting is the one action in this flow where scope really differs: the main profile of a client organisation can delete the orders of anyone in that organisation, while a regular account can only delete its own.
Responding to a Quote
Respond to Quote opens the quote with a short guide, Quote Response Guide, which spells out what is at stake:
- Review the entire quote document before responding.
- Once accepted, the quote terms become binding.
- If you reject, give clear feedback — it is what the proposal is revised on.
- Support is available if you have questions about the quote before answering.
Accepting moves the order to Quote Accepted and confirms it. Rejecting moves it to Quote Rejected; from there Spaarkly can revise the quote and send a new one, which comes back to you as a new Quote Received.
After the Order Is Confirmed
A confirmed order becomes a batch in production. Its variants are modelled and published one by one, and when every variant of the order has been published the order moves to Assets Delivered on its own. You can follow the production and validate the delivered assets from Frame Validation.
Notifications
The key steps of the flow — the request, the quote becoming available, the confirmation, the assets arriving for validation — are notified both by email and inside ARShades Studio. See Notifications for the panel that collects them.